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Director - IT Services
Essex Pvt LtdIndia30+ days ago
Job descriptionBuild and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and problem management to reduce risk and accelerate safe deployments. Apply SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Ensure accurate, complete, and up-to-date asset and configuration data across environments. Support audits, compliance initiatives, and license management by enabling traceable, historical configuration records. Partner with security, finance, and architecture to deliver governance, lifecycle, and policy adherence. Develop data ownership and stewardship models to ensure system integrity and accountability. Work closely with architecture teams to model system dependencies, service maps, and integration patterns. Provide visibility into infrastructure and application architecture through contextualized configuration insights. Enable architecture governance, technical debt tracking, and risk impact assessments. Lead a global team of engineers, analysts, and operations specialists responsible for the SACM platform. Partner across security, infrastructure, platform, and product teams to ensure SACM integration and value realization. Promote a culture of operational excellence, data-driven engineering, and continuous innovation. 8+ years of experience in IT operations, infrastructure, or platform engineering roles. 5+ years of experience leading CMDB, ITSM, or configuration management functions. Deep understanding of ITSM frameworks (ITIL), asset management, and service management best practices. Strong experience with SRE practices, CICD pipelines, and observability platforms. Demonstrated ability to lead automation initiatives and manage real-time data platforms. Experience with tools such as ServiceNow, BMC, Jira Service Management, or equivalent. Familiarity with modern cloud environments (AWS, Azure, GCP) and infrastructure-as-code tools. Certifications in ITIL, SACM, SRE, or relevant cloud / DevOps practices.
Key Responsibilities :
Strategic Leadership & Platform Vision :
- Define and deliver the strategy, roadmap, and execution of BCGs global SACM platform.
- Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments.
- Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance.
- Champion automation, transparency, and traceability of all infrastructure, software, and asset relationships.
Automation & Integration :
Operational Excellence & SRE Alignment :
Governance, Compliance & Asset Management :
Architecture & Platform Enablement :
Collaboration & Leadership :
What You'll Bring :
Required Qualifications :
Preferred Qualifications :
(ref : hirist.tech)
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