Application Support Engineer

Job Description :

Technical Expertise : 8-12 years of experience in Enterprise Application Support Management with proficiency in automation observability and shift-left processes.

Communication and Problem-Solving : Excellent verbal and written communication skills attention to detail and the ability to communicate effectively with stakeholders at all levels.

Preferred Experience : Familiarity with Supply Chain domain Service Now for Incident Management and observability / monitoring tools like PagerDuty Data-dog Prometheus and Splunk.

Technical Leadership : Lead innovation in support with cutting-edge AI and LLM-powered tools and act as technical lead during critical incidents.

Support Process Improvement : Develop automation for auto-triage self-healing real-time diagnostics and enhance observability platforms for early anomaly detection.

Smart Support Tools Development : Contribute to building smart support tools like AI / ML summarizers chatbots and knowledge search systems and integrate LLM-based agents into workflows.

Primary

Enterprise application support management

Monitoring and observability tools : PagerDuty Datadog Prometheus Splunk

Incident management platforms : ServiceNow Jira Service Management

Expertise in leveraging Automation & AI Tools to drive efficiency in technical support

Secondary Good to have

AI / ML Integration in Support Experience building smart support tools like chatbots summarizers and LLM-based agents

Experience with cloud platforms : AWS GCP Azure

DevOps practices

Containerization : Docker

Orchestration : Kubernetes

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1