Senior Manager - Customer Success & Delivery

Location : India (travel as and when required)

Experience : 6–8 years

Function : International Growth - Customer Success

About the Role

We are looking for an experienced Senior Manager / Associate Director in the International Growth team in Customer Success and Delivery to own post-sales success for our key global enterprise accounts. The role will ensure smooth implementation, adoption, and growth across geographies, while driving long-term client satisfaction and revenue expansion.

Key Responsibilities Lead end-to-end customer onboarding, deployment, and training for international enterprise clients.

Drive account success and adoption through proactive engagement, continuous improvement, and regular business reviews.

Partner closely with Sales and Product teams to ensure customer feedback translates into actionable product and process improvements.

Own renewals, retention, and expansion opportunities within key accounts.

Coordinate cross-functional efforts with Implementation and Project Management to deliver customer commitments on time.

Manage change management and stakeholder engagement across multiple client geographies.

Support internal governance and reporting for key accounts, including SLA tracking and success metrics.

Requirements 6–8 years of experience managing enterprise international clients in a customer success or implementation role.

Strong understanding of B2B SaaS / enterprise delivery models , preferably in mobility, logistics, or technology platforms.

Proven ability to manage multi-country rollouts and navigate complex stakeholder landscapes.

Excellent communication, project management, and analytical skills.

Comfort working in a matrix setup across regions and time zones.

Willingness to roll up sleeves and preference towards candidates showing a high degree of ownership and agency in a lean setup