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Fraud Operations Associate (L1) – E-commerce / Payment Risk (2 to 5 years)

Fraud Operations Associate (L1) – E-commerce / Payment Risk (2 to 5 years)

AIMLEAPBengaluru, IN
1 day ago
Job description

Company Description

AIMLEAP is a global technology consulting powerhouse, specializing in end-to-end full-stack development of AI-powered solutions with a focus on performance, scalability, and security. Certified with ISO 9001 : 2015 and ISO / IEC 27001 : 2013, AIMLEAP delivers innovative software and AI-driven solutions to help businesses of all sizes achieve their digital transformation goals. With over 13 years of experience, AIMLEAP has proudly co-created more than 50 successful products and enabled over 750 global businesses. AIMLEAP's services include enterprise-grade AI and software applications, AI-driven data engineering, web and mobile application development, data management, automation, and advanced analytics solutions.

Fraud Operations Associate – E-commerce / Payment Risk (2 to 5 years) –

Experience : 2 to 5 Years

Location : Remote

Mode of Engagement : Full-time

No of Positions : 3

Educational Qualification : Any Degree / Engineering

Industry : E-commerce

Work Time : IST / CET

What We Are Looking For :

  • 2–5 years of hands-on experience in eCommerce fraud or risk operations, preferably involving L1 manual reviews, BNPL, or B2B environments.
  • Strong investigative and analytical skills with the ability to apply structured playbooks and exercise sound judgment in decision-making.
  • Excellent written communication and documentation abilities for preparing clear decision notes, audit records, and stakeholder updates.
  • Proficiency in Excel / Google Sheets (filters, pivots, lookups, basic formulas) and strong attention to detail to ensure accuracy and consistency within defined SLAs and quality targets.

Responsibilities :

  • Review transactions flagged as potentially high-risk using SOPs and multiple fraud indicators (payment, device / IP, geo, velocity, and account behavior).
  • Conduct identity validation and OSINT checks to confirm authenticity of customers and transaction details.
  • Take clear and defensible approve, decline, or escalate decisions while maintaining audit-ready documentation and evidence.
  • Meet turnaround time and accuracy SLAs, ensuring operational consistency across high-volume queues and peak periods.
  • Identify and escalate emerging fraud trends such as ATO, reshipping, promo abuse, or mule activities to the Fraud Strategy (L2) team.
  • Collaborate with Fraud Operations and Strategy teams by sharing structured feedback on rule performance and playbook improvements.
  • Ensure compliance with GDPR and data-handling standards, following secure work and documentation practices.

    • Qualifications :

  • Bachelor’s degree (any discipline) or equivalent, with exposure to fraud detection, risk analysis, or transaction monitoring.
  • Practical experience or internship in eCommerce fraud / risk operations or transaction review.
  • Familiarity with fraud detection tools and PSPs such as Sift, Forter, Riskified, Signifyd, SEON, Ekata, Stripe, Adyen, or Checkout.com.
  • Understanding device fingerprinting, proxy / VPN indicators, BIN / IIN checks, and chargeback processes.
  • Experience with case / ticketing systems (Zendesk, Jira, ServiceNow) and basic BI / SQL for ad-hoc analysis.
  • Strong analytical, documentation, and communication skills to operate effectively in a remote, SLA-driven environment.
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