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Information Technology Operations Lead (05 / 10 / 2025)
PhenomIndia17 hours ago
Job descriptionOversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints. Ensure compliance with organizational security standards through patching, encryption, and endpoint policies. Lead vulnerability remediation efforts, coordinating with cross-functional teams to reduce risk exposure. Implement automation for patch management, software distribution, and compliance reporting. Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration. Manage Identity and Access Management (IAM) systems ensuring least privilege, role-based access control, and regulatory compliance. Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles. Act as SME for Linux and macOS environments, ensuring availability, scalability, and security. Troubleshoot OS-level, configuration, and integration issues. Manage updates, hardening, and performance tuning across systems. Establish and maintain ITIL / ITSM-aligned processes (Incident, Problem, Change, Knowledge). Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards. Track KPIs and prepare regular operational and security reports. 7+ years in IT Infrastructure / Security roles, with at least 2–3 years in a leadership or SME capacity. Endpoint Management tools (e.g., Intune, Endpoint Central, Kandji, Jamf). Vulnerability management platforms (e.g., Tenable, Qualys, Rapid7). IAM solutions (e.g., Okta, OneLogin, Azure AD). Networking fundamentals (TCP / IP, DNS, VPN, Firewalls). Operating Systems : Linux (RHEL / Ubuntu / CentOS), macOS, and Windows. Hands-on with automation / scripting (PowerShell, Bash, Python preferred). Strong understanding of IT security principles and regulatory compliance frameworks. Excellent communication, stakeholder management, and leadership skills.
Job Summary
We are seeking a highly skilled and motivated Team Lead – SME to oversee and guide a global team responsible for Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS). The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement.
Key Responsibilities
Leadership & Team Management
- Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.
- Act as a Subject Matter Expert (SME) providing technical guidance and escalations.
- Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
- Drive knowledge-sharing, documentation, and process improvements.
Endpoint Management & Security
Networking & IAM
System Administration (Linux & macOS)
Process & Compliance
Required Skills & Experience
Strong expertise in :
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