Information Technology Operations Lead

Job Summary

We are seeking a highly skilled and motivated

Team Lead – SME

to oversee and guide a global team responsible for

Endpoint Management, Vulnerability Remediation, Networking, Identity & Access Management (IAM), and cross-platform administration (Linux & macOS) . The role requires a strong technical foundation, leadership capability, and the ability to drive operational excellence, security compliance, and continuous improvement.

Key Responsibilities

Leadership & Team Management

Lead and mentor a team of engineers across endpoint management, IAM, networking, and system administration.

Act as a Subject Matter Expert (SME) providing technical guidance and escalations.

Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.

Drive knowledge-sharing, documentation, and process improvements.

Endpoint Management & Security

Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.

Ensure compliance with organizational security standards through patching, encryption, and endpoint policies.

Lead

vulnerability remediation efforts , coordinating with cross-functional teams to reduce risk exposure.

Implement automation for patch management, software distribution, and compliance reporting.

Networking & IAM

Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.

Manage Identity and Access Management (IAM) systems ensuring

least privilege, role-based access control, and regulatory compliance .

Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.

System Administration (Linux & macOS)

Act as SME for Linux and macOS environments, ensuring availability, scalability, and security.

Troubleshoot OS-level, configuration, and integration issues.

Manage updates, hardening, and performance tuning across systems.

Process & Compliance

Establish and maintain ITIL / ITSM-aligned processes (Incident, Problem, Change, Knowledge).

Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.

Track KPIs and prepare regular operational and security reports.

Required Skills & Experience

7+ years in IT Infrastructure / Security roles, with at least 2–3 years in a

leadership or SME capacity .

Strong expertise in :

Endpoint Management tools

(e.g., Intune, Endpoint Central, Kandji, Jamf).

Vulnerability management platforms

(e.g., Tenable, Qualys, Rapid7).

IAM solutions

(e.g., Okta, OneLogin, Azure AD).

Networking fundamentals

(TCP / IP, DNS, VPN, Firewalls).

Operating Systems : Linux (RHEL / Ubuntu / CentOS), macOS, and Windows.

Hands-on with automation / scripting (PowerShell, Bash, Python preferred).

Strong understanding of IT security principles and regulatory compliance frameworks.

Excellent communication, stakeholder management, and leadership skills.