Customer Engagement Manager
ClayCo. Cosmetics Private LimitedRepublic Of India, IN2 hours ago
Job descriptionPlan and execute retention strategies such as email campaigns, loyalty programs & personalized communication Enhance customer retention and repeat engagement Collaborate with Marketing & Creative teams on campaign ideas Work with sales, accounts, technical & operations teams to fulfill client needs Track project / service progress and keep clients updated Ensure timely resolution of client queries and concerns Maintain accurate CRM records, communication logs & contracts Share weekly client status and feedback reports Keep all CRM tools updated with the latest information Follow up on pending deliverables, documents & payments Escalate unresolved issues promptly to relevant teams Close client escalations within defined timelines Identify upselling and cross-selling opportunities Support BD and Marketing teams in client reviews Gather client feedback to enhance service delivery and satisfaction 2+ years in CRM or retention roles (e-commerce / D2C preferred) Strong understanding of email marketing tools, WhatsApp for Business & CRM platforms Familiar with analytics & able to present data-backed insights Creative mindset with a drive for marketing automation Excellent communication & cross-functional collaboration skills Bachelor’s degree in Marketing, Business, or related field
🚀 We’re Hiring! CRM & Retention Specialist
📍 Lower Parel, Mumbai (Work From Office)
💼 Experience : 2+ Years | Industry : E-commerce / D2C / Beauty & Skincare preferred
We’re looking for a proactive CRM & Retention Specialist to strengthen customer relationships, improve retention, and support business growth with strategic communication and engagement initiatives.
🔑 Key Responsibilities
Client Communication & Relationship Management
- Maintain strong, long-term client relationships
- Communicate regularly with clients via calls, emails & meetings
- Understand client requirements and ensure timely delivery
- Act as a liaison between clients and internal teams
Retention Strategy & Execution
Internal Coordination
Documentation & Reporting
Follow-ups & Issue Resolution
Retention & Growth Support
🎯 Experience & Qualifications
📩 How to Apply
Interested candidates can send their CV to : hr@clayco.in
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Engagement Manager • Republic Of India, IN
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