Service Now Platform Engineer - Global Service Management

JOB DESCRIPTION

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About the Team :

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand.  The team manages the industry leading ServiceNow enterprise platform.  We enable our 69k global workforce to accelerate how they work, manage critical action plans, and enhance their working methods / environment, and manage key vendor contracts / spending.

In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise.  This will enable us to enhance our return on investment, improve user efficiency and experience, and help support the broader Company purpose of making life better for people around the world.

What you’ll be doing :

As part of the Global Service Management organization, you’ll be working as a Platform Engineer in collaboration with cross functional IT partners, and vendors to develop and maintain the ServiceNow platform and deliver new functionality across the enterprise.

How You Will Succeed :

• Develop and Deliver :  Partner to develop and deliver ServiceNow capabilities that meet business needs and timeline
• Integration :  Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation.
• Technical Support :  Provide technical support and troubleshooting for the ServiceNow platform, ensuring optimal performance and user satisfaction.
• Collaboration :  Work closely with technical leaders and business partners to understand requirements and deliver solutions that meet business objectives.
• Documentation :  Create and maintain comprehensive documentation for all development and customization activities.
• Best Practices :  Adhere to best practices in coding, testing, and deployment to ensure high-quality deliverables.
• Continuous Improvement :  Stay updated with the latest ServiceNow features and industry trends to continuously improve the enterprise.

What You Will bring :

Basic Qualifications :

Additional Skills / Preferences :

Travel : 0-10%

Availability to work flexible work hours is / may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays.  Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

About Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

About the IT Organization :

Tech@Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Tech@Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly

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