Problem Manager-Core

Cradlepoint is looking for a talented Problem Manager - Core who will showcase strong technology leadership skills for our Core and Cloud domains. In this pivotal role, you'll be a crucial part of our Managed Services deliveries, in accordance with the needs of the Cradlepoint Operations Engine.

What You Will Do : Key Responsibilities

• Apply your Core and Cloud domain expertise in a supportive role with the Automated Operations team.
• Develop and maintain automated solutions , as well as troubleshoot potential automation component issues.
• Strive to enhance recovery processes and service delivery methodologies.
• Reveal potential system failures by performing trend analyses.
• Contribute to Impact Analysis for changes and business requirements.
• Encourage competence development within the technical and domain support teams.

The Skills You Bring : Required Qualifications

Skills Required

Problem Management, Automation, lifecycle management , Identity Management, Access Management, Troubleshooting