Urgent requirement For Problem Manager_Noida

RESPONSIBILITIES

As an integral part of an operations team committed to tracking production support issues and

continuously improving our area, the Problem Managers responsibilities include :

• Securing an in-depth understanding of production issues and generating RFO reports.
• Conducting interviews and retrospectives to clarify / corroborate the details of outages.
• Follow up after the implementation of resolution / mitigation steps, report on their success rates, and

drive additional efforts as needed.

PREFERRED SKILLS & EXPERIENCE

The ideal applicant will clearly express the following characteristics and competencies :

and non-technical details.

concepts and ecosystem components (e.g., web servers, load balancers, firewalls, and network

gear).

Experience using UML to map ecosystems is also a plus.

Skills Required

Itil, Ms Office, Stakeholder Management