Job Description
Basic Function
- Fair understanding of insurance products
- Sound knowledge of AP / AR / Treasury accounting
- Maintaining strong control over cross-training & SOP updation
Essential Functions
Meet strict deliverables related to claim and other payments, reconciliations, payment balancing andcustomer responses
Coordinate the processing of accurate and timely payments of claims expense transactions utilizingvarious processes depending on the line of business
Manage relevant Bank Account balances and ensure checks and wires are drawn from the right bankaccount
Reconcile payment information to source systems, through to remittance advicePost all claims and payment transactions to the general ledgerManage, coordinate, and oversee the Finance US and UK Claims inboxes and ensure proper completionof requests, queries, and deliverables
Coordinate day to day workflow and provide direct support for team; Act as first point of contact forcustomer inquiries
Perform Group Payment Processing audit on randomly selected transactions for each payment run toensure payments are accurate and correctly documented
Coordinate the reconciliation of TPA claims bordereaux for applicable lines of business and researchand resolve queries
Take lead role in relationship management by working closely with Claim Payment, VendorManagement and Claims Teams to ensure accurate and timely payments and provide premier customer
service
Coordinate and distribute the Group Claims Material Settlement Notifications, inform all affected parties,and ensure Bank Balances are sufficient
Participate in Embedded Invoicing processing, reconciliations and respond to customer queries In-depthknowledge for Procure to Pay cycle.
Ability to participate in audits to assure compliance and effectiveness of processes and datarequirements
Ability to assist in training new or less experienced analysts, and assist in developing andmaintaining training programs
Primary Internal Interactions
Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and supportPeers (team members) for the purpose of seeking co-operation & clarification on process-related matters & providing assistance and support when requiredInsurance Knowledge
Should have worked for LOB’s such as Accounts Payable, Accounts Receivable, etc.Should have fair understanding on both cost & revenue side of insurance businessCertification such as AINS, CPCU is good to have, but not mandatoryPrimary External Interactions
Interact with the onshore team for any changes in the existing procedure, document / updatechanges in SOP and getting trained on any new activity
Skills
Technical Skills
Fair skillset in MS officeKnowledge of SAP / Other ERPFinding new opportunity in the existing work to improve the quality of the sameProcess Specific
Skills
Exposure to Accounts Payable, Accounts Receivable & TreasuryProcess Documentation and preparation of SOPsAbility to work with client independentlySoft skills (Desired)
Good oral / written communication & presentation skillsMust be a self-starter, detail oriented with the ability to meet deadlines under pressureWork allocation exposureExtending support to teamTeam handling experienceSoft Skills (Minimum)
Analytical skills and competent at logical reasoningTime management skillsAble to prioritize multiple activities and projectsSelf-disciplined and result orientedAbility to multi-taskAbility to work effectively as part of a teamCommitment and drive for resultsAbility to pay attention to detailEducation Requirements
Must be a graduate with at least 15 years of formal education in Commerce stream with 4-5 years of
relevant experience in the technical areas listed on this JD. or or MBA)
Work Experience Requirements
Minimum 4-5 years of work experience in the technical fields as listed in this JDPreferrable 2-3 years of experience within Insurance and Finance