Salesforce Business Analyst

We are seeking a proactive and detail-oriented

Salesforce Business Analyst

to join our team. The ideal candidate will have a solid foundation in Salesforce Sales Cloud with exposure to Service Cloud and Experience Cloud. You will be responsible for gathering, analyzing, and documenting requirements, bridging the gap between business stakeholders and technical teams, and ensuring successful delivery of Salesforce solutions.

Key Responsibilities

Collaborate with stakeholders and international clients to gather and analyze business requirements.

Document requirements through

user stories, acceptance criteria, BRDs, FRDs, process flows, and RTMs .

Work closely with Salesforce developers and administrators to ensure requirements are clearly translated into solutions.

Support

QA and UAT

by creating test cases, executing test cycles, and ensuring quality standards are met.

Facilitate workshops, requirement sessions, and client communications with strong documentation and presentation skills.

Identify opportunities for process improvement and support in solution design leveraging Salesforce capabilities.

Ensure projects meet deadlines while maintaining alignment with business goals.

Requirements

1–2 years of hands-on Salesforce experience (Sales Cloud required; Service Cloud and Experience Cloud are a plus).

Proven experience working with

international clients

(preferred).

Strong knowledge of

business analysis tools and techniques : user stories, acceptance criteria, BRD, FRD, process flows, RTM.

Experience in

QA and UAT support .

Exceptional

communication and interpersonal skills .

Ability to work independently and in collaboration with cross-functional teams.