Video KYC Team Lead

Who are Tide :

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You :

As vKYC Team Lead, you will be responsible for supervising a team of vKYC analysts in India, whose role is to conduct the video KYC for the prospects to identify and validate customers’ information and complete onboarding due diligence. Adhere to the video KYC guidelines laid by RBI to complete the verification process so as to ensure that customers are onboarded for the business as per regulatory requirements.

Some of the things you’ll be doing :

• You will be the subject matter expert on video KYC and managing a team of analysts for India Operations.
• Audit vKYC calls for compliance adherence.
• Managing BAU activities of vKYC team.
• Resolving the issues raised by vKYC analysts and escalations by stakeholders.
• Managing and overseeing individual and team KPIs.
• Stakeholder management : Internal (Member Onboarding team, Member Support Team, Member accession team, Quality Analysis Team etc.) and External.
• Providing ongoing training and continuous knowledge sharing with the analysts in the team.
• Keep yourself abreast about latest changes in vKYC policies and implementation of same at team operational level.
• Creation of the MIS / reports for managing the BAU and provide relevant information as per requirement.
• Bringing in the process / system efficiency to enhance the effectiveness of the team.
• Responsible for supporting in hiring of the agents.
• Help Head KYC in creating processes, in accordance with our policies, to ensure that we meet rigorous vKYC standards whilst building efficiency where possible with a data driven approach.

You’ll be a great fit if :

What you’ll get in return :

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.