Client Services Manager
AuthBridgeMumbai, Mumbai (district)4 days ago
Job description4–8 years of experience in client servicing, account management, or customer success (B2B preferred). Experience of team management. Strong communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. Proficient in MS Excel, CRM tools, and reporting. Bachelor's degree in Business Administration, Marketing, or a related field. Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions. Collaborate with passionate professionals in a supportive and innovation-driven environment. Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more. Competitive compensation and career advancement opportunities.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
- Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
- Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
- Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
- Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
- Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell / cross-sell opportunities.
- Troubleshoot and escalate complex issues internally to ensure quick resolution.
- Stay updated on product enhancements and industry trends to provide informed client support.
Desired Skills & Experience
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Client Service Manager • Mumbai, Mumbai (district)
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