Providex System Support Specialist

Job Description : Providex Support Specialist

Role Overview

The Providex Support Specialist ensures the smooth operation of legacy applications built on the Providex or PxPlus platform. They provide technical support, perform system maintenance, and assist in the phased migration to modern ERP systems like Microsoft Dynamics 365.

Key Responsibilities

• System Maintenance & Monitoring
• Maintain Providex-based applications and databases.
• Monitor performance and resolve runtime errors or system crashes.
• Technical Support
• Provide first- and second-line support to end-users.
• Troubleshoot issues related to Providex logic, file I / O, and UI components.
• Data Management
• Ensure data integrity across Providex systems.
• Support ODBC connectivity and SQL-based reporting.
• Migration & Integration
• Collaborate with IT teams to phase out Providex systems.
• Assist in data migration to platforms like Dynamics 365 or SAP.
• Develop APIs or wrappers to integrate Providex with modern systems.
• Documentation & Training
• Maintain technical documentation and user manuals.
• Train users and junior staff on Providex system usage and troubleshooting.

Skills & Qualifications