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Technical Support Representative - Voice
TRDFIN Support Services Pvt LtdNoida, India4 days ago
Job descriptionExcellent communication skills Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues. Should be comfortable working in 24 7 Working Environment UG / Grad / PGs are applicable. Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process. Rotational shifts & Rotational week offs Medicare Facilities. Salary : 4.99 LPA. Both side cab facilities. UPTO 25KM
Location : Noida Sec 135
Role & responsibilities :
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Preferred candidate profile : -
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Technical Support • Noida, India
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