This job offer is not available in your country.
Team Leader - Operations
ConfidentialVadodara2 days ago
Job descriptionManage Voice process team s KRA goals and target achievement. Share Scorecard within the team and enable individual awareness on their KRA goals, targets, and their current stand. Arrange team meetings and discuss operational issues and ways to achieve operational excellence. Take ownership of cases keeping track & following up on escalated cases and ensure progress of cases through backlog review. Notify / discuss with manager on cases that require assistance , or which need to be managed politically. Identify Knowledgebase availability & create / publish new Knowledge Base Articles. Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training. To train people on topics those are by the escalation leads. Have appropriate succession planning in place for critical roles (like SME, Supervisor, Trainer) so that associates can be groomed up the ladder. Should be able to effectively lead conflict management in their team and resolve issues. Daily Management of shift Administrative management of associates Work allocation to associates. Monitoring and mentoring associates on productivity, quality, and knowledge.
LANGUAGE REQUIREMENTS
- Required English Ability Level Business Fluent Required Hindi / Gujrati Ability Level Business Fluent
- Graduate preferably with 5 10 years of experience in the international voice process.
- Preferred 2-3 years experience in team management for a span of 20+ associates
- Proficient in MS Excel Excellent communication and leadership skills
- A self-motivated person with the ability to motivate the associates.
- Good people management skills.
- Bachelor s degree in any discipline. (Post graduate Financial / Legal / Accounting / Banking / Insurance / Computer application / Project management /
QUALIFICATIONS :
Skills Required
Team Managment, Conflict Management, Accounting, Project Managment, Ms Excel
Create a job alert for this search
Team Leader • Vadodara
Related jobs
We’re Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies a...Show moreLast updated: 30+ days ago
- Promoted
OpenLink Endur Findur Operations Lead
KWA AnalyticsNadiad, IN KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset / i...Show moreLast updated: 13 days ago
- Promoted
Team Lead- EXIM
A.P. Moller - MaerskHalol, Gujarat, India This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office.Deliver according to the financial and operational targets defined by some of the ...Show moreLast updated: 17 days ago
- Promoted
Lead Generation Manager – Microsoft Services
Cambay SolutionsNadiad, IN About Cambay Solutions : Cambay is a Microsoft Partner IT firm delivering the Microsoft Three Cloud Strategy; Microsoft 365, Microsoft Dynamics 365, Microsoft Azure by providing Managed Delivery, In...Show moreLast updated: 19 days ago
- Promoted
Assistant Design Manager
Naman StaffingHalol, Gujarat, India One of the leading names MNC into Switchgear Manufacturing.Exp-8+ Years’ experience in Design into customer specification.
Job location- Halol near Vadodara, Gujarat.Understanding of Customer requir...Show moreLast updated: 7 days ago
- Promoted
Assistant Operations Manager
FirstsourceAnand, IN Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.Firstsource specializes in helping customers stay ahead of the curve through transformational so...Show moreLast updated: 25 days ago
- Promoted
Director - Demand Generation
Intuitive.CloudAnand, IN With the reputation of being a.Digital Transformation challenges across following Intuitive Superpowers : .Application & Database Modernization.
Platform Engineering (IaC / EaC, DevSecOps & SRE).Cloud N...Show moreLast updated: 17 days ago
- Promoted
IT Plant Head
Maxis Clinical SciencesVadodara, IN Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
- Promoted
Manager IT - MES SME
SUN PHARMAHalol, Gujarat, India We are having an opening for Manager IT - MES SME at our Halol or Baska(Gujarat) location.We are seeking a seasoned professional with 6-8 years of experience in the pharmaceutical industry, includi...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead
Servion Global Solutionsnadiad, gujarat, in We’re Hiring : Avaya Colloboration Engineer!!!.Experience in Avaya IX Messaging, with capabilities on Windows Server, and familiarity with Microsoft Exchange and Office 365 administration.It wou...Show moreLast updated: 17 days ago
- Promoted
Operations Manager
PTR GlobalNadiad, IN Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companie...Show moreLast updated: 7 days ago
- Promoted
Vice President Operations
ArcanaVadodara, IN We’re hiring a dynamic and experienced Leader to head our Data & Integration Operations team.This role requires a strong mix of leadership, execution, and collaboration, ideally with experience in ...Show moreLast updated: 30+ days ago
Support Team Leader
CivicaVadodara, GJ, INQuick Apply
- Promoted
Assistant Manager Operations - Claims Process
Asian HiresVadodara, Gujarat, India DEPARTMENT : MASS TORT LIEN RESOLUTION TEAM.POSITION LOCATION : VADODARA, GUJARAT, INDIA (ON-SITE).POSITION BUDGET : 9,00,000 - 13,00,000 PA.
Managing team through team leaders and coaches them effecti...Show moreLast updated: 7 days ago
- Promoted
VP Sales / Operations – USA BPO / Outsourcing Services
Confidential HiresVadodara, IN You are currently working as a Director / VP of Sales or Operations for a high margin service business that can be easily replicated with a proven US client Sales strategy and a service delivery team...Show moreLast updated: 7 days ago
- Promoted
Team Lead Operations (BPO / KPO US HEALTHCARE)
Asian HiresVadodara, Gujarat, India Team Lead Lien-Operations - BPO / KPO Background experienced Candidates ONLY.Max Compensation we are offering - 5,00,000 - 8,00,000 LPA.
Location - Vadodara, Gujarat (On-Site).POSITION REPORTS TO : OPE...Show moreLast updated: 7 days ago
- Promoted
Team leader International Pr
Altisourcevadodara, gujarat, in Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 7 days ago
- Promoted
Vice President-Operations-Plant Head-18-25-Anand-Gujarat
Mangalam Placement Pvt Ltd.Vadodara, IN Role : Vice President-Operations-Plant Head.To provide strategic leadership, operational excellence, and overall management of.
Copper & Aluminium Wire Manufacturing plants.Lead end-to-end operation...Show moreLast updated: 5 days ago
- Promoted
Revenue Operations Specialist
MavlersNadiad, IN Job Description : RevOps Manager (HubSpot Implementation).Mavlers is building out its dedicated.We’re looking for someone who knows HubSpot inside out, not just CRM basics.You’ll be responsible for ...Show moreLast updated: 30+ days ago