Customer Service Engineer

Our 18,000 employees work in over 60 countries with one corporate mission, to 'co-innovate tomorrow'. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Job Title   : Customer Service Engineer
• Department  : Customer Service Division
• Reporting to  : Regional Service Manager
• Qualification  : B-Tech / BE (Instrumentation Control / Electronics /

Electronics Telecom)

Excellent knowledge of Instrumentation Process control automation. Basic knowledge of IEC 61131 And IEC 61499 Standards. Hands-on experience in DCS / PLC if any Knowledge of Windows OS and Anti-virus management is an added advantage Antivirus, Security update, Networking and setting up the system-based project demand.

Dealing with typical customers like end users etc. Providing field service expertise, service execution and build relationships with users. Resolving DCS / ESD issues, hardware, firmware, application as needed. Building customer confidence and ease customer experience by supporting our drives supplied. Collaborating with sales and services teams to build relationships and support new projects with customers. Prefer with Cisco CCNP or equivalent networking experience. Preferred candidate with past Yokogawa Experience.

Skills Required

Networking, Process Control, Instrumentation, Cisco, Customer Service, Firmware