Application Support Manager
Bean HR ConsultingBengaluru, Republic Of India, IN15 hours ago
Job descriptionHands-on experience with ServiceNow or equivalent ticketing tools. Strong analytical, documentation, and communication skills. Ability to work independently and handle pressure. Willingness to work in night shift (US hours) . Lead day-to-day production support across multiple enterprise applications. Ensure timely resolution of incidents, problems, and service requests . Drive Root Cause Analysis (RCA) and implement preventive measures. Establish support governance frameworks , escalation models, and SLAs. Collaborate closely with application owners, infrastructure teams, and business stakeholders. Oversee system performance and reliability using Azure and other monitoring tools. Maintain runbooks, knowledge bases, and process documentation . Drive continuous improvement and operational excellence initiatives. Mentor and guide L1–L3 support teams ; Manage client relationships , risk assessments, and project documentation. 15+ years in IT support or operations, with 5+ years in a leadership role. Strong hands-on knowledge of Microsoft technologies (.NET, SQL Server, IIS). Deep understanding of Azure monitoring, diagnostics, and automation . Experience with ITSM tools (ServiceNow, BMC Remedy, etc.) and ITIL processes . Familiarity with Agile methodologies and sprint-based collaboration. Experience leading migration or application transformation projects. Excellent leadership, communication, and stakeholder management skills. Opportunity to work with global teams and enterprise clients . Exposure to cutting-edge technologies and cloud platforms . Growth-oriented culture with career advancement opportunities. Flexible work modes — Remote and Hybrid options available.
We’re Hiring : Application Support Professionals (Multiple Roles)
Experience Range : 5–20 Years
Work Mode : Remote / Hybrid
Shift : 6 : 30 PM – 3 : 30 AM (where applicable)
About Us
We are looking for talented and proactive professionals to join our Application Support team . Openings are available at both mid-level and managerial levels. Whether you are an experienced L1 Support Analyst looking to grow your expertise, or a seasoned Support Manager ready to lead enterprise-scale operations, this is an opportunity to make a real impact in a dynamic, fast-paced environment.
Open Positions
🧩 1. L1 Support Analyst
Experience : 5–8 Years
Location : Remote
Shift : 6 : 30 PM – 3 : 30 AM
Role Overview :
As an L1 Support Analyst, you will be the first line of defense in managing production support issues, raising service requests, and ensuring smooth day-to-day operations. You’ll work closely with the Application Manager and business users to ensure timely resolution and quality service delivery.
Key Responsibilities :
- Raise and track Service Requests to capture business user requirements.
- Monitor, log, and resolve production issues while coordinating with technical teams.
- Perform Root Cause Analysis (RCA) and create incident summaries.
- Generate reports and dashboards using ServiceNow and related tools.
- Maintain strong client communication and ensure stakeholder satisfaction.
- Possess good business understanding of Finance & Accounting (F&A) or similar domains.
Required Skills :
🧭 2. Support Manager – Application Production Support
Experience : 14–20 Years
Location : Hybrid
Role Overview :
We’re seeking a tenured, hands-on Support Manager to lead enterprise-level production support operations. You’ll be responsible for governance, team leadership, and service excellence across multiple applications using the Microsoft technology stack and Azure cloud services .
Key Responsibilities :
conduct code reviews and manage deployments.
Required Skills & Experience :
💼 Why Join Us
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Application Support • Bengaluru, Republic Of India, IN
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