Application Support Engineer

Job Title - Application Support Engineer – Full Stack Engineer

Experience Required : 5 Years

Work Hours : US Business Hours

Location : Bangalore / Kochi

Work mode : hybrid mode (1 day Work from Office)

Shift : 24 / 5 or 24 / 7

Interview : 1st round F2F, 2nd round : Virtual

Notice Period : Immediate to 15 days

Top 3 Skills : React, Next.Js, Azure

Shift Timings : To be confirmed by the manager. However, please inform candidates that this could be a 24 / 7 or 24 / 5 support role. The scope may expand to include maintenance, minor code fixes, etc.

Domain Preference : Healthcare experience is preferred but not mandatory.

Value proposition :

Developer and support each candidate has to do, it's not only support

Job Summary :

US – Support and Operations team is looking for an experienced Application Support Engineer with strong expertise in Next.Js, React and Azure Ecosystem to provide technical support, troubleshooting, and maintenance for business-critical applications. The candidate will be responsible for ensuring smooth operations, deployment and monitoring of applications hosted on Azure Cloud, supporting users during US and India business hours.

RESPONSIBILITIES

• Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone / email for the team for any off-business hours support.
• Provide L2 / L3 Application Support for frontend and backend components
• Work closely with development and Infrastructure teams to ensure high availability and performance.
• Maintain and Support CI / CD pipelines using GitLab for continuous deployment to Azure WebApps.
• Monitor applications performance using Azure Monitor and Application Insights, proactively addressing issues.
• Support and troubleshoot Azure Communication Services.
• Handle authentication and access issues related to MS Entra with MFA
• Perform SQL queries, tuning, and maintenance tasks on Azure Database for PostgreSQL – Flexible Server.
• Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics
• Ensure he / she demonstrates the highest standards of accountability by effective communication, reporting, and handling / escalating of all technical and functional issues in a timely manner
• Establish and maintain effective project / stakeholder communication
• Anticipate and identify delivery delays or errors and make sure the customers / stakeholders are advised of progress and actions being taken
• Ensure all Service Level Agreements are honored to required quality and support standards
• Analyze performance of Team activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence
• Identify areas for improvement and automation in the process
• Share daily / weekly reports with team and stakeholders

Education / Qualifications :

Technical Skills Required :

Additional skills / Good to have