Onboarding and Operations Specialist

Company Description

Kepsten is a professional Canadian platform-based facility management company founded on principles of honesty, integrity, and trustworthiness. We are expanding our team and are looking for reliable and dedicated staff to join us.

We believe in a supportive and structured work environment that values every team member. We provide full training, competitive wages, and opportunities for long-term career growth. We are committed to helping you build a stable and rewarding career with our team.

Role Description

This is a full-time, remote position for an On-boarding and Operations Specialist located anywhere in India. The specialist will be responsible for on-boarding new workers and partners, managing daily operations, coordinating with on-site staff, and ensuring customer satisfaction. They will also handle project management tasks related to scheduling, resource allocation, and operational efficiency besides :

• Coordinating the full onboarding process for new team members and partners
• Making outbound calls to prospectives vendors
• Scheduling and coordinating training sessions, introductions, and compliance requirements
• Ensure all paperwork, contracts, and policies are completed accurately and on time
• Collaborate with HR, department managers, and training teams to ensure seamless transitions
• Maintain onboarding records
• Suggest and implement improvements to the onboarding process for greater efficiency and engagement

Qualifications

Proficient in English (Canadian Clients) : written and verbal

Experience in Sales, Business Development, Outbound Calls, Handling onboarding of teams.

Confident and good in negotiation

Experience in using CRM software (Zoho One)

Flexibility and open to learning

Night shift experience (MUST)

Operations Management and Project Management skills

Attention to detail and problem-solving abilities

Ability to work independently and as part of a team

Prior work experience in platform-based service industry is asset