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FirstHive - Onboarding Specialist
FirstHiveMumbai, India4 days ago
Job description3-6 years experience in Enterprise clients Onboarding, Solution Consulting, or Implementation roles in SaaS, Martech, or CDP domains Strong understanding of data platforms and martech ecosystems (e.g., CRM, communication channels, analytics, tools, API integrations) Proficiency in wireframing, preparing process flows, BRDs, Solution notes, User Stories with Acceptance criteria. Analytical and process-oriented mindset with attention to detail Exceptional communication and stakeholder management skills Ability to balance technical and business conversations with clients Familiarity with JSON, API docs, tags, or SQL is a plus BE / BTech / BCA / MCA Computer Science or IT, or equivalent relevant experience. MBA is a plus, but not mandatory Opportunity to work with a fast growing global B2B SaaS startup Great growth opportunities and competitive, best-in-class remuneration A team of colleagues fuelled by collaboration and a company deeply committed to integrity and responsibility
Job Responsibilities :
- Lead end-to-end customer onboarding : kickoff, implementation, testing, and go-live
- Manage multiple onboarding projects with timely milestone delivery
- Serve as primary customer contact during onboarding
- Design scalable, modular solutions based on client needs
- Support data integration (APIs, databases, CRMs, etc.)
- Collaborate with Product, Engineering, and Support to resolve issues
- Ensure smooth handover to Customer Success post-onboarding
- Deliver training and enablement to client teams
- Create and maintain documentation, playbooks, and training materials
- Drive process improvements and build reusable onboarding assets
Required Experience and Skills :
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Onboarding Specialist • Mumbai, India
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