Academic Counselor

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Ensure timely revert to client queries / issues within a specified TAT

2. Meet the customer satisfaction goals and handle customer escalation wisely

3. Maintain accurate records and document all customer escalation, queries, and discussions

4. Manage the admin-related queries and work

EDUCATION AND / OR WORK EXPERIENCE REQUIREMENTS :

1. Experience as a Customer Support Specialist or similar CS role

2. Experience using help desk software and remote support tools

3. Understanding of how CRM systems work

4. Excellent communication, written, and problem-solving skills -Multi-tasking abilities

5. Patience when handling tough cases

interested candidate can contact through

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