Manager - Field Operations

Summary

Lead the design, execution, and optimization of call plans for the field force using call planning tools. This role is pivotal in aligning strategic business objectives with data-driven insights, ensuring effective customer engagement and resource allocation across therapeutic areas.

About The Role

Job Title : Manager (Field Excellence Operations)

Location : Hyderabad

Key Accountabilities

• Call Plan Strategy & Execution : Drive the implementation and refinement of call plans using call planning tool and stakeholder inputs. Prepare timelines and ensure alignment with brand strategy and field force deployment goals
• Stakeholder Engagement : Collaborate with cross-functional teams including Sales, Marketing, IT, and Data Science to translate business needs into actionable analytics solutions
• Tool & Platform Management : Oversee the use of platforms like ZAIDYN for call planning, ensuring data integrity, timely updates, and effective utilisation by field team
• Performance Monitoring : Track and analyse field force performance against call plan targets. Identify anomalies, gaps, and optimisation opportunities using tools like Power BI or Excel
• Reporting & Insights : Deliver clear, compelling insights through dashboards and presentations to senior leadership. Support strategic decision-making with robust data narratives
• Compliance & Governance : Ensure adherence to internal controls, data governance standards, and compliance frameworks

Education

Experience & Qualifications

Experience

Skills

Key Performance Indicators (KPIs)

Why Novartis : Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together https : / / www.novartis.com / about / strategy / people-and-culture

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Benefits and Rewards : Read our handbook to learn about all the ways we'll help you thrive personally and professionally : https : / / www.novartis.com / careers / benefits-rewards

Skills Required

Power Bi, Etl Tools, Excel, Sql