Whirlpool - Deputy Manager - Field Service

About Whirlpool Corporation :

Whirlpool Corporation (NYSE : WHR) is a leading home appliance company, in constant pursuit of improving life at home.

As the only major U.S. based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator.

In 2024, the company reported approximately $17 billion in annual sales close to 90% of which were in the Americas 44,000 employees, and 40 manufacturing and technology research centers.

Additional information about the company can be found at WhirlpoolCorp.com.

Supervision of Service Partner Operations.

• Ensure quality of customer service provided by service partners - Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner.
• Assist service partners in educating service engineers about the right attitude for handling customer interactions.
• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts.

Defect Management and Trade.

Training of Service Engineers.

Sales and Revenue.

Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

(ref : iimjobs.com)