Manager Operations
ConfidentialHyderabad / Secunderabad, Telangana, India1 day ago
Job descriptionReview daily working processes and manage people effectively. Ensure operational issues are registered, resolved, or escalated appropriately. Ensure adherence to SOPs and achievement of KPIs. Promote safe working practices and participate in quality initiatives. Communication skills (English / Local Language), spoken and written. Leadership skills. PAN India Transportation knowledge. Good documentation skills (screening, archiving, retrieval). Good people management skills. Customer Orientation.
Key Responsibilities :
- Manage inbound operations and ensure results align with customer SLAs.
- Maintain good working relationships and communication with customers and stakeholders.
- Lead and handle independent inbound operations.
- Assist in meeting performance targets and participate in problem-solving processes.
- Ensure service providers meet requirements and follow SOPs.
Provide accurate inputs for billing and MIS.
Responsibilities
Skills and Competencies :
Skills Required
Leadership Skills, Customer Orientation
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Operation Manager • Hyderabad / Secunderabad, Telangana, India