Customer Service Senior Representative
Cigna GroupBengaluru, Karnataka, India12 days ago
Job descriptionExperience : Minimum 2 to 4 years of experience in processing global healthcare insurance claims. Availability : Able to commit to 4 5 hours per week with an 8-week induction training based in our CHSI Bengaluru Office. Shifts : Available to work shifts between Monday and Sunday from 1.30 PM to 3.30 AM local time. Communication Skills : Excellent English language communication skills both verbal and written. Interpersonal Skills : Strong interpersonal skills to interact effectively with customers and internal teams. Organizational Skills : Ability to organize prioritize and manage workload in a fast-paced environment. Problem-Solving : Quick identification of customer needs and exercising judgment in a professional manner. Attention to Detail : Excellent attention to detail with a high level of accuracy. Initiative : Ability to work under own initiative and proactive in recommending and implementing process improvements.
Job Title : Customer Service Representative - Global Individual Health Operations
Location : CHSI Bengaluru Office (100% Office-Based)
Job Type : Full-time
About Us : We are seeking a dedicated and empathetic Customer Service Representative to join our Global Individual Health operations team at Cigna. As a leading provider of private medical insurance worldwide we are committed to delivering exceptional customer experiences to our expatriate clientele.
Responsibilities : As a key member of our Customer Service Team you will be the first point of contact for our global customers providing unparalleled support via telephone live chat or email. Your responsibilities include :
- Ensuring first contact resolution and responding promptly to customer inquiries.
- Adhering to operating procedures and regulations in line with policy terms and conditions.
- Offering quality information regarding health benefits to customers.
- Monitoring turnaround times to ensure timely resolution of customer contacts.
- Building collaborative relationships with internal teams to optimize resources.
- Actively supporting team members and contributing to achieving operational goals.
- Performing ad-hoc tasks as required to meet business needs.
Requirements :
Education : Any Graduate
Why Join Cigna : This role offers a unique opportunity to contribute to a global leader in healthcare insurance. If you are a people person with a passion for delivering exceptional customer service and you thrive in a dynamic environment we invite you to apply.
About The Cigna Group
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Required Experience :
Senior IC
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
Create a job alert for this search
Customer Service Representative • Bengaluru, Karnataka, India
Related jobs
- Promoted
Customer Service Representative
WorkoBengaluru, Karnataka, India We are looking for a Customer Experience Team Lead with 7+ years of overall experience in customer service and a minimum of 4 years of proven expertise in handling chat process teams.The ideal cand...Show moreLast updated: 30+ days ago
- Promoted
Customer Care Representative
OuterworldBengaluru, Karnataka, India Company Description Outerworld is a homegrown Indian luxury menswear brand known for its refined yet bold design philosophy.
Built on the principles of elegance, confidence, and individuality, Oute...Show moreLast updated: 1 day ago
- Promoted
Senior Service Desk Engineer
Lenovo IndiaBengaluru, Karnataka, India We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards.
Senior Managed Service Desk Engineer.This includes troubleshootin...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
dnata Travel GroupBengaluru, Karnataka, India Looking to grow your career in travel and aviation services?.Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emi...Show moreLast updated: 1 day ago
- Promoted
Senior Sales Development Representative
AlgonomyBangalore Urban, Karnataka, India Job Title : Senior Sales Development Representative – North America Market, Europe or APAC.AI-driven personalization solutions.
We’re on a mission to make shopping experiences smarter,.SDR to help us...Show moreLast updated: 3 days ago
- Promoted
Senior Sales Development Representative
BioSalesBengaluru, IN Senior Sales Development Representative .BioSales partners with CROs and other service-based life science organizations to provide end-to-end sales and go-to-market support leading the entire sales...Show moreLast updated: 1 day ago
- Promoted
Senior Account Manager- Client servicing
dentsuBengaluru, Karnataka, India An Senior Account Manager is responsible to consult the client & deliver social & digital media strategies for the brands.
Craft & implement social / digital campaign strategies for creating brand a...Show moreLast updated: 17 days ago
- Promoted
Senior Manager Service Excellence
London Stock Exchange GroupBangalore, India LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business.We are dedicated, open-access partners with a dedication to excellence in del...Show moreLast updated: 30+ days ago
- Promoted
Senior Service Delivery Manager
ApexonBengaluru, Karnataka, India Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences.
We have been meeting customers wherever they...Show moreLast updated: 1 day ago
- Promoted
Otis Global Services - Senior Manager - Service Sales
OTIS GLOBAL SERVICES CENTER PRIVATE LIMITEDBangalore, India As Senior Manager - Service Sales, you will be responsible for leading service sales growth across the region, managing a high-performance sales team, and driving revenue from the modernization and...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Service Representative
ConfidentialBengaluru / Bangalore, India About Thermo Fisher Scientific.Our Mission is to enable our customers to make the world healthier, cleaner and safer.Whether our customers are accelerating life sciences research, solving complex a...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Senior Representative
ConfidentialBengaluru / Bangalore, India Customer Service Representative - Global Individual Health Operations.CHSI Bengaluru Office (100% Office-Based).We are seeking a dedicated and empathetic Customer Service Representative to join our...Show moreLast updated: 22 days ago
- Promoted
Metadome.ai - Senior Business Development Representative
Metadome.aiBangalore, India About Us : - Metadome.We aim to innovate and create more products and solutions in the future for different B2C brand verticals to existing set of automotive, fashion and home d...Show moreLast updated: 13 days ago
- Promoted
Hiring Senior Customer Representative For Leading Investment Bank!8LPA
ConfidentialBengaluru / Bangalore We are seeking a Senior Customer Representative for a leading investment bank in India.This role involves providing exceptional customer service and support to clients, helping them navigate our in...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager, Customer Service
ConfidentialBengaluru / Bangalore About Thermo Fisher Scientific.Our Mission is to enable our customers to make the world healthier, cleaner and safer.Whether our customers are accelerating life sciences research, solving sophistic...Show moreLast updated: 3 days ago
- Promoted
Senior Customer Resolution Representative
ConfidentialBengaluru / Bangalore, India Wells Fargo is seeking a Senior Customer Resolution Representative.Support less experienced individuals in providing resolutions for client inquiries and complaints.
Determine appropriate course of ...Show moreLast updated: 12 days ago
- Promoted
Senior Sales Representative
GR CreationssBengaluru, Karnataka, India Handle incoming leads (Instagram, WhatsApp, Meta Ads, etc.Explain services (photo editing, video editing, custom artwork) clearly to clients.
Prepare and share quotations / pricing.Follow up consisten...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
MphasisBangalore Urban, Karnataka, India The Dispatch Order Management Agent is responsible for managing the end-to-end process of dispatching service cases, ordering spare parts, and coordinating with HP Customer Engineers.This role ensu...Show moreLast updated: 18 days ago