Business Process Consultant

Job Description : ServiceNow Business Process Consultant

Location : Bangalore, Pune and Noida

Experience : 5–10 years

Employment Type : Full-time

About the Role

We are seeking a highly motivated ServiceNow Business Process Consultant to join our team. The ideal candidate will bridge the gap between business needs and technology, ensuring seamless adoption of ServiceNow solutions. You will work closely with clients and stakeholders to analyze requirements, design process improvements, and implement scalable ServiceNow workflows that drive efficiency and business value.

Key Responsibilities

• Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations.
• Translate business processes into ServiceNow workflows and functional solutions.
• Lead workshops, process mapping, and gap analysis sessions to align platform capabilities with business goals.
• Provide expertise in ITSM, ITOM, HRSD, CSM, or other ServiceNow modules based on project requirements.
• Partner with technical teams to ensure solution designs meet business needs.
• Define KPIs, reporting structures, and dashboards to measure process efficiency and outcomes.
• Act as a trusted advisor to clients on ServiceNow best practices and roadmap strategies.
• Support change management, user training, and adoption initiatives.

Required Skills & Qualifications

Good to Have