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Business Systems & Process Automation Consultant

Business Systems & Process Automation Consultant

BHIVE WorkspaceBangalore
19 days ago
Job description

About BHIVE :

BHIVE is one of Indias fastest-growing flexible workspace and PropTech companies, powering innovation, scale, and operational excellence. With a monthly growth ambition of 25 Cr, we are building a technology-first backbone that enables seamless operations across Sales, Finance, Customer Success, and Projects.

To achieve this, we are seeking a Senior Manager Business Systems & Process Automation who will architect, design, and operationalize our end-to-end systems ecosystem covering CRM, ERP, telephony, workflow automation, and business intelligence.

Role Summary :

As the Senior Manager, you will be the architect and custodian of BHIVEs enterprise systems that drive revenue operations, customer lifecycle management, finance workflows, and cross-functional process automation. This role requires a balance of business acumen, system architecture thinking, and hands-on implementation oversight.

You will :

  • Translate business requirements into structured, scalable solution designs.
  • Govern the business-facing roadmap while ensuring production reliability.
  • Drive automation and standardization across departments.
  • Build data-driven dashboards and ensure system integrity for decision-making.

This is a high-visibility role working closely with the COO, leadership team, and cross-functional stakeholders.

Key Responsibilities :

1. Business Solution Architecture :

  • Design scalable solutions to map complex processes like contract lifecycle, customer onboarding, renewals, fitment, site visits, and payments.
  • Define workflows, data models, user journeys, and integration logic for core applications.
  • Develop BRDs, SOPs, test cases, UAT scenarios, and release notes ensuring alignment with business outcomes.

    • 2. Process Automation & Standardization :

  • Architect reusable automation workflows for lead routing, renewal reminders, payment alerts, and handover protocols.
  • Integrate touchpoints via APIs, middleware, or no-code platforms (Zapier / Integromat).
  • Standardize cross-functional handoffs to eliminate manual bottlenecks.

    • 3. Systems Governance & Stakeholder Management :

  • Act as the central interface between Sales, Finance, Customer Success, Projects, and the CEOs office.
  • Drive structured governance using Jira / Confluence for documentation and change management.
  • Facilitate UAT cycles, business sign-offs, and post-implementation reviews.

    • 4. Dashboards & Business Intelligence :

  • Own the Dashboard Catalogue, Data Dictionary, and System Metadata Repository.
  • Partner with leadership to define actionable KPIs (occupancy, churn, revenue pipeline velocity).
  • Ensure data accuracy, integrity, and availability for executive decision-making.

    • 5. Application & Integration Ownership :

  • Oversee configuration and optimization of Zoho Suite, HubSpot, Exotel, ERP, and custom apps.
  • Maintain an Integration Inventory ensuring robust API / middleware workflows.
  • Evaluate build-vs-buy decisions, system upgrades, and future scalability.

    • 6. Operational Reliability

    Manage IT asset inventory, SaaS license lifecycle, and hardware / software allocation.

    Define SLAs, track response times, and implement structured change management protocols.

    Lead Tier-1 support and escalate to development teams as needed.

    Must-Have Qualifications :

  • 9 - 12 years of experience in business applications, CRM / ERP implementations, and automation systems in high-growth or tech-led organizations.
  • Strong expertise in designing CRM / ERP workflows across Sales, Finance, and Customer Success.
  • Proven track record in requirements gathering (BRDs), UAT, Agile / Waterfall methodologies.
  • Hands-on experience with Zoho, HubSpot, Exotel, Jira, Confluence, API integrations, and Zapier.
  • Exceptional skills in stakeholder engagement, documentation discipline, and governance.

    • Preferred Qualifications :

  • MBA / PGDM in Business Systems, Technology Management, or Operations.
  • Professional certifications : ScrumMaster / PMP / ITIL.
  • Familiarity with BI tools (Power BI, Apache Superset) and data modeling concepts.
  • Exposure to PropTech, B2B SaaS, consulting, or managed workspace ecosystems.

    • (ref : hirist.tech)

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