Executive- NSC

Key Responsibilities :

• School Calling / RT Processing / Notice Dispatching / Sales Calling :
• Handle school calling and manage the processing of RT (Returns and Adjustments).
• Dispatch notices and ensure proper follow-up with relevant parties.
• Conduct sales calls to potential clients or customers, ensuring effective communication and follow-through.
• Customer Relationship Management :
• Build and maintain strong customer relationships, ensuring high satisfaction levels.
• Provide assistance in resolving queries, adjusting returns, and processing orders promptly.
• Orders Processing & Returns Adjustment :
• Process customer orders accurately and efficiently.
• Handle returns and adjustments, ensuring that customer requests are processed in a timely manner.
• Mathematics and Excel Knowledge :
• Use mathematical concepts to adjust returns and process orders accurately.
• Utilize Excel and Google Sheets for tracking, reporting, and updating records.
• Communication & Time Management :
• Demonstrate excellent communication skills for both phone and email correspondence.
• Manage time efficiently to balance between multiple tasks, especially during peak seasons.
• Problem Solving :
• Have a proactive attitude toward problem-solving, ensuring smooth and efficient task management.
• Approach challenges with optimism and enthusiasm, delivering quality work under pressure.
• General Support :
• Ensure all tasks are completed in compliance with company guidelines and timelines.
• Capable of working independently and managing workload during flexible work hours .

Key Skills Required :

Desired Profile of the Candidate :

Skills Required

Problem-solving, Communication Skills, email etiquette , Time Management