Technical Support Engineer

Technical Support Engineer "1. Bachelor's degree in Computer Science, Information Technology, or related field.

2. Proficient in Linux / Unix commands and troubleshooting. .

3. Strong technical skills in SQL and scripting languages required.

4. Detailed knowledge of clinical trial phases and clinical data management flow is desirable.

5. Familiarity with the statistical analysis flow and protocol authorization process is desirable.

6. Domain knowledge of metadata components and metadata management is desirable.

7. Familiarity with software development methodologies and best practices.

8. Strong problem-solving skills and attention to detail.

9. Experience with Jira administration, including user management, workflows, and customizations.

10. Excellent communication and interpersonal skills and Ability to work independently and as part of a team in a fast-paced environment.

11. Prior experience in providing technical support or help desk support is a plus.

12. Knowledge of other scripting languages and technologies is desirable.