Specialist, CAM Support Engineer

Description

/ Preferred Qualifications

We are seeking a skilled and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.

Key Responsibilities :

• Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
• Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
• Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
• Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
• Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Minimum Qualifications

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.