Talent.com
Technical Client Relationship Manager

Technical Client Relationship Manager

FlexTradePune, Republic Of India, IN
8 days ago
Job description

FlexTrade Systems is a global leader in high-performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search / access liquidity while maintaining the confidentiality of their trading strategies.

The Team-

As a Technical Analyst , you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrade’s products and solutions. You will get to interact with customers, development teams, and QA teams, and understand the business and design aspects of the solutions.

About You-

You are good at both client-facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team :

Relationship Management :

  • You love to liaise with clients directly to define and understand business and workflow requirements.
  • You know how to manage client expectations.
  • You act as the primary technical contact to allocated clients for new requirements, support, and project deliverables.

Support :

  • You respond to reports of problems via phone and email.
  • You are good at troubleshooting and investigating to create appropriate solutions to immediate problems.
  • You provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of the investigation.
  • You can collaborate with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties.
  • You are comfortable with morning shifts starting 8 am on a rotational basis.
  • You can work occasional bank / public holiday cover and weekend work may be required.

    • Implementation and design :

  • You can formulate the business and workflow requirements into technical solutions.
  • You use technical design and development skills to resolve complex problems across many different
  • platforms. Build tools and scripts in shell scripts / perl / python / C++ etc. to automate or assist in the maintenance and implementation of the systems.
  • You can work alongside developers throughout the firm to design, build, test and deploy custom solutions.
  • You know how to on-board client and broker connections to our FIX network.
  • You love to implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine.
  • You work with teams across the firm to continually improve the product and drive future innovation.

    • Job Requirements

    The suitable candidate should have-

  • Bachelor’s (or higher) degree in Engineering / Technology or equivalent acceptable industry certification.
  • Experience in client interaction and support roles for a duration ranging between 4 to 6 years.
  • Technical expertise and a desire to improve in the following technologies : Linux / Unix, Shell-scripting, Perl / Python, C, C++.
  • Good communication skills (written & oral), ability to communicate confidently and concisely to both – business and technical experts – from clients and colleagues.
  • Excellent problem-solving skills and the ability to communicate solutions.
  • Ability to occasionally build solutions using Shell scripts / Perl / C++ to address problems while supporting / maintaining the systems.
  • Well-organized work habits with attention to detail.
  • Ability to work under pressure while remaining calm.
  • Positive & passionate work attitude, motivated and result-oriented.
  • Working experience with EMS / OMS / Trading platform development projects in / all of the following domains will be advantageous : Capital Markets (Equity, Derivatives), OTC / Listed Foreign Exchange (FX) Markets.
  • Prior exposure to the following will be considered an advantage : FIX protocol, and concepts of Algorithmic Trading.

    • FlexTrade does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired : such resumes are deemed the sole property of FlexTrade.

    FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

    Create a job alert for this search

    Relationship Manager • Pune, Republic Of India, IN

    Related jobs
    • Promoted
    • New!
    Client Relationship Manager

    Client Relationship Manager

    LexisNexis Risk SolutionsRepublic Of India, IN
    Do you enjoy having a consultative approach toward sales?.Do you enjoy collaborating with teams to deliver on common goals?. LexisNexis Risk Solutions is the essential partner in the assessment of r...Show moreLast updated: 9 hours ago
    • Promoted
    Technical Relationship Manager

    Technical Relationship Manager

    JIACH Energy SolutionsRepublic Of India, IN
    JIACH Energy Solutions (JES) is a leading provider of equipment and services specializing in drilling, completion, and production. The company operates out of UAE-Dubai, Saudi Arabia, and India, and...Show moreLast updated: 9 days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Pritam GroupPune, Republic Of India, IN
    We are looking for an experienced and dedicated Accounts Executive to join our team.May require a bachelor's degree in area of specialty and 1-4 years of experience in the field or in a related are...Show moreLast updated: 6 days ago
    • Promoted
    Client Relationship Lead

    Client Relationship Lead

    CESChennai, Republic Of India, IN
    In this pivotal role, you’ll serve as a.You’ll collaborate cross-functionally with.Product, Engineering, and Customer Success. Understand client goals, challenges, and IT landscapes.Business, Comput...Show moreLast updated: 2 days ago
    • Promoted
    Technical Relationship Manager

    Technical Relationship Manager

    KarixChennai, Republic Of India, IN
    Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization. What you'll be Responsible for?.Managing the existing...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    HOWLRepublic Of India, IN
    First things first - what is HOWL? No, we’re not just another agency, and yes, you’ve probably heard that from every other agency. That being said, the next few sentences will try to articulate what...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Trinity Technology Solutions LLCChennai, Republic Of India, IN
    Identify and generate new business opportunities through various channels.Develop and maintain strong relationships with existing and potential clients. Conduct market research to identify selling p...Show moreLast updated: 1 day ago
    • Promoted
    Senior Client Relations Manager

    Senior Client Relations Manager

    FoxyMoronRepublic Of India, IN
    The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Relationship Manager

    Technical Relationship Manager

    ARCONRepublic Of India, IN
    ARCON is a globally recognized Identity-As-A-Service provider with a wealth of experience in risk management and continuous risk assessment tools committed to excellence, innovation, and security.O...Show moreLast updated: 3 days ago
    • Promoted
    Client Relationship Manager

    Client Relationship Manager

    SK Finance LtdJaipur, Republic Of India, IN
    To connect existing customers from the expired pool and those about to expire to inform them about refinancing or closure using a predefined script. To answer customer inquiries about products or th...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    TruemedsRepublic Of India, IN
    Monitor end-to-end order fulfilment cycle from order placement to final delivery.Compile data for customer queries and tickets. Drive for successful closure of customer related issues and tickets on...Show moreLast updated: 16 days ago
    • Promoted
    Client Relationship Manager

    Client Relationship Manager

    TecSightChennai, Republic Of India, IN
    Client Relationship Manager – IT Services.The Client Relationship Manager (CRM) is responsible for managing and nurturing strategic. This role requires a blend of technical understanding, relationsh...Show moreLast updated: 11 days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Policybazaar.comCochin, Republic Of India, IN
    As an Assistant Manager - Operations (Sales), you will play a key role in driving sales operations, ensuring efficient processes, and maintaining high levels of customer and employee satisfaction.Y...Show moreLast updated: 8 days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    VM3 Tech Solutions LLPRepublic Of India, IN
    VM3 Tech Solutions LLP is a dynamic and growing organisation specialising in Software Development, UI / UX, Branding, Digital Marketing and HR Services. We pride ourselves on delivering exceptional se...Show moreLast updated: 1 day ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    CareCone GroupRepublic Of India, IN
    CareCone is dedicated to finding effective staffing solutions for your organization.For our clients, we act as an extension to their company. This enables us to locate candidates that meet the hirin...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Technical Relationship Manager

    Technical Relationship Manager

    MaritimesolutionsltdRepublic Of India, IN
    Navora Recruitment, under the aegis of Maritimesolutionsltd, is hiring a Technical Account Manager for our global maritime technology client — a leader in vessel management, connectivity, and cyber...Show moreLast updated: 13 hours ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    EscoRepublic Of India, IN
    Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic...Show moreLast updated: 14 days ago
    • Promoted
    Client Relations Manager

    Client Relations Manager

    Nyati GroupPune, Republic Of India, IN
    Co-ordinate closely with the Legal team for drafting, reviewing, and executing Lease License Agreements (LLA) and Third Party Agreements (TPA). Act as the primary point of contact for customers duri...Show moreLast updated: 15 days ago