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Senior Client Relations Manager

Senior Client Relations Manager

FoxyMoronRepublic Of India, IN
30+ days ago
Job description

Role Overview

The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the client’s business objectives. The role demands strategic thinking, excellent communication, strong organizational skills, and a deep understanding of marketing and digital content execution.

Key Responsibilities

1. Client Relationship Management

  • Understand the client’s brand identity, core values, and unique selling propositions (USPs) to drive effective campaigns and initiatives.
  • Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact.
  • Manage all client inquiries, requests, and feedback with professionalism and efficiency.
  • Proactively communicate with clients to understand evolving needs, objectives, and opportunities for growth.

2. Coordination & Collaboration

  • Liaise with internal teams including creative, media, and production to ensure timely and accurate project execution.
  • Oversee project timelines, budgets, and deliverables, ensuring they align with client expectations.
  • Collaborate on the ideation and development of weekly / monthly content calendars, brand pitches, and campaign strategies.
  • Provide clients with regular updates and progress reports on deliverables.

    • 3. Quality Assurance

  • Oversee quality checks for all deliverables prior to client submission.
  • Manage the final posting of approved content across social media platforms, ensuring accuracy and alignment with brand guidelines.

    • 4. Timelines & Task Management

  • Support managers in prioritizing tasks and maintaining project schedules.
  • Ensure all deliverables across multiple brands are completed accurately and on time.
  • Respond promptly and professionally to all communication, maintaining strong internal and external coordination.

    • 5. Research & Insights

  • Stay informed about industry trends, digital innovations, and best practices to inform campaign ideation and execution.
  • Conduct competitive and industry analysis to strengthen brand positioning and audience engagement.
  • Research emerging technologies and creative trends to inspire new ideas and enhance campaign performance.

    • 6. Reporting & Documentation

  • Coordinate with internal teams to gather data and inputs for social media and brand performance reports.
  • Assist in preparing and maintaining regular social media analytics, brand analysis, and weekly Job Status Reports (JSRs).

    • 7. Time & Process Management

  • Adhere to internal turnaround times (TATs) and workflow systems to ensure efficiency and consistency.
  • Manage multiple priorities effectively, maintaining attention to detail under tight deadlines.

    • 8. Vendor & Finance Coordination

  • Manage vendor interactions, including invoice processing and payment follow-ups.
  • Maintain accurate trackers and documentation for vendor and project-related information.

    • Qualifications & Skills

  • Bachelor’s degree in Marketing, Communications, Advertising, or related field.
  • 2–4 years of experience in client servicing or account management within an advertising, digital, or creative agency.
  • Strong understanding of digital marketing and social media platforms.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Detail-oriented with strong organizational and time management skills.
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    Senior Client Manager • Republic Of India, IN