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Cavitak - Technical Support Engineer - Operating Systems

CAVITAK MARKETING PRIVATE LIMITEDAhmedabad

30+ days ago

Job description

Role Overview :

We are seeking a proactive and knowledgeable Technical Support Engineer - Operating Systems to provide advanced technical assistance and troubleshooting related to Windows, Linux, and / or macOS environments.

The ideal candidate will be responsible for resolving issues related to system performance, configuration, networking, user access, and software compatibility while delivering an excellent support experience to end-users or enterprise clients.

Key Responsibilities :

Provide Tier 1 and Tier 2 technical support for operating systems (primarily Windows, Linux, or macOS) across desktops, servers, and virtual environments.
Troubleshoot issues related to OS installation, patching, system boot, user permissions, drivers, and application compatibility.
Respond to and resolve tickets via helpdesk systems, phone, email, or remote support tools.
Analyze system logs and performance issues; provide recommendations for optimization or escalation.
Assist with OS deployment, system imaging, and device provisioning using standard tools (e., SCCM, MDT, WDS, Clonezilla).
Support Active Directory configurations, group policies, and access control issues (Windows environments).
Collaborate with engineering, infrastructure, or software teams to resolve complex system-level problems.
Maintain accurate records of support requests and resolutions in the ticketing system.
Create and maintain documentation including knowledge base articles, SOPs, and technical guides.

Required Skills & Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

2- 5 years of hands-on experience in a technical support or system administration role.

Strong understanding of operating system architecture (Windows Server / Desktop, Linux distributions such as Ubuntu, CentOS, RedHat).

Experience with command-line tools, scripting (PowerShell, Bash), and troubleshooting utilities.

Knowledge of networking fundamentals (IP, DNS, DHCP, firewalls, ports) and OSI model.

Familiarity with system security, antivirus, endpoint protection, and backup tools.

Ability to troubleshoot hardware-related issues and peripheral connectivity.

Strong communication skills and customer service orientation.

Experience working with support ticketing systems (e., Jira, ServiceNow, Freshdesk)

(ref : hirist.tech)

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Technical Support Engineer • Ahmedabad