Computronics - Senior Manager - CPE Recovery / Repair & Refurb Operations
ComputronicsGurugram, India10 days ago
Job descriptionDrive overall recovery strategy and execution across circles / regions. Ensure timely retrieval of CPEs from customers, partners, and field operations. Monitor recovery KPIs, leakages, and risk cases, and implement corrective actions. Set up and manage repair / refurb facilities for CPEs (modems, routers, set-top boxes, ONTs, etc. Define quality benchmarks for repair / refurbished units to ensure readiness for redeployment. Collaborate with OEMs and authorized service centers for high-value repairs. Track yield between recovered, repairable, and scrap units to minimize wastage. Ensure EHS (environment, health, and safety) and e-waste compliance in scrapping / recycling. Coordinate with warehouses, logistics, collections, and sales teams for smooth asset flow. Implement automation and digital tracking for recovery-to-repair-to-redeployment lifecycle. Optimize costs through vendor negotiations, repair efficiency, and recovery process improvement. Lead a team of Assistant Managers, Executives, and external vendors / agencies. Define SLAs, monitor vendor performance, and conduct regular audits of recovery / repair partners. Mentor and develop internal teams to strengthen recovery and repair capabilities. Publish MIS / dashboards on recovery and repair performance, asset turnaround, and financial savings. Ensure strict adherence to compliance, audit, and company policies across all operations. Expertise in CPE recovery operations, repair / refurb processes, and asset lifecycle management. Strong vendor / partner management and negotiation skills. Knowledge of telecom hardware (ONTs, modems, routers, STBs, etc. ) and repair ecosystem. Data-driven approach with advanced Excel / BI / reporting skills. Strong leadership, escalation management, and cross-functional collaboration ability. Understanding of e-waste norms and regulatory compliance. Graduate / Postgraduate in Business, Operations, Supply Chain, or Electronics / Telecom - BE , BTECH will be preferred. 10-15 years of overall experience, with 4-6 years in leadership roles in recovery / repair / asset management. Experience in managing repair / refurb facilities and large-scale vendor operations is preferred. % of CPE recovery achievement vs. targets. % of recovered units successfully repaired / refurbished and redeployed. Reduction in new CPE procurement cost due to refurb deployment. Yield ratio : Recovery - Repairable - Redeployment vs. Scrap. Compliance adherence (audit / EHS / e-waste). TAT for recovery-to-redeployment cycle.
Job Description - Senior Manager (CPE Recovery, Repair & Refurb Operations).
Location : Gurgaon.
Department : Operations / Asset Recovery & Refurbishment.
Reports to : Head - Operations / Circle Lead.
Role Overview :
- The Senior Manager will be responsible for end-to-end management of Customer Premises Equipment (CPE) recovery, repair, and refurbishment operations.
- The role involves building scalable processes to maximize recovery, ensure cost-effective repair / refurbishment, and re-deploy CPEs back into circulation, thereby reducing capex and improving operational efficiency.
Key Responsibilities :
CPE Recovery :
Repair & Refurbishment :
Operational Excellence :
Team & Vendor Management :
Reporting & Compliance :
Key Skills & Competencies :
Qualifications & Experience :
Key Performance Indicators (KPIs) :
(ref : iimjobs.com)
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Senior Manager • Gurugram, India
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