Senior Manager (CPE Recovery, Repair & Refurb Operations)

Job Description – Senior Manager (CPE Recovery, Repair & Refurb Operations)

Position : Senior Manager – CPE Recovery & Repair / Refurb Operations

Location : Gurgaon

Department : Operations / Asset Recovery & Refurbishment

Reports to : Head – Operations / Circle Lead

Role Overview

The Senior Manager will be responsible for end-to-end management of Customer Premises Equipment (CPE) recovery, repair, and refurbishment operations. The role involves building scalable processes to maximize recovery, ensure cost-effective repair / refurbishment, and re-deploy CPEs back into circulation, thereby reducing capex and improving operational efficiency.

Key Responsibilities

• CPE Recovery :
• Drive overall recovery strategy and execution across circles / regions.
• Ensure timely retrieval of CPEs from customers, partners, and field operations.
• Monitor recovery KPIs, leakages, and risk cases, and implement corrective actions.
• Repair & Refurbishment :
• Set up and manage repair / refurb facilities for CPEs (modems, routers, set-top boxes, ONTs, etc.).
• Define quality benchmarks for repair / refurbished units to ensure readiness for redeployment.
• Collaborate with OEMs and authorized service centers for high-value repairs.
• Track yield between recovered, repairable, and scrap units to minimize wastage.
• Ensure EHS (environment, health, and safety) and e-waste compliance in scrapping / recycling.
• Operational Excellence :
• Coordinate with warehouses, logistics, collections, and sales teams for smooth asset flow.
• Implement automation and digital tracking for recovery-to-repair-to-redeployment lifecycle.
• Optimize costs through vendor negotiations, repair efficiency, and recovery process improvement.
• Team & Vendor Management :
• Lead a team of Assistant Managers, Executives, and external vendors / agencies.
• Define SLAs, monitor vendor performance, and conduct regular audits of recovery / repair partners.
• Mentor and develop internal teams to strengthen recovery and repair capabilities.
• Reporting & Compliance :
• Publish MIS / dashboards on recovery and repair performance, asset turnaround, and financial savings.
• Ensure strict adherence to compliance, audit, and company policies across all operations.

Key Skills & Competencies

Qualifications & Experience

Key Performance Indicators (KPIs)

Skills Required

Regulatory Compliance, Leadership, Escalation Management, Advanced Excel, Negotiation Skills