Assistant Manager - Service Support

Key Responsibilities :

• Responsible for overall region / area for customer satisfaction
• Handle corporate customer queries related to Acer products through phone, email, and chat
• Provide clear, accurate, and timely solutions to customer support issues
• Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution
• Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels

Qualifications :

Skills Required

Problem Solving, Customer Support, Itil Framework, Data Analysis, Process Improvement, Team Leadership, Service Management, Technical Documentation