Stratacent - Enterprise Helpdesk Technician - Ticketing System

Experience : Minimum 2+ Years.

Location : Pune.

Shift : 24-7.

Job Summary :

The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization.

This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.

Primary Roles and Responsibilities :

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and access rights.
• Install, configure, and maintain computer systems and applications.
• Document and track support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Assist in the development and implementation of IT policies and procedures.
• Conduct training sessions for end-users on various software and hardware topics.
• Stay updated with the latest technology trends and advancements.

Qualifications :

(ref : hirist.tech)