Operation Ops. Excellence & Compliance
ConfidentialNavi Mumbai, Mumbai, India1 day ago
Job description15–20 years in operations management, process improvement, quality, and compliance. 5–7 years in leadership / managerial roles driving operational excellence and compliance frameworks. Proven results using continuous improvement methodologies. 5–7 years in data center ops (hyperscale / colocation / enterprise) in India. Experience with DC processes : power, cooling, physical security, IT systems, BMS & allied systems. Hands-on compliance audits : ISO 27001, SOC 2, PCI DSS (physical security), Uptime / TIA-942. Experience managing critical incidents and RCA in 24×7 mission-critical environments. Proven improvements in uptime, PUE reduction, and operational reliability. Design, document, and optimise Optimisation MOPs, SOPs, incident response, change management, and capacity processes. Drive Lean Six Sigma and continuous improvement initiatives to reduce waste and inefficiencies. Conduct process audits and reviews; ensure standardisation across data centre campuses. Partner with Engineering, IT Ops, and other teams for seamless cross-functional workflows. Develop KPIs and metrics (Uptime, MTTR, MTBF, PUE, incident rates). Establish data collection, analysis, dashboards, and reporting frameworks. Lead RCA and CAPA for major incidents and integrate learnings. Use analytics to identify bottlenecks and recommend proactive improvements. Drive periodic performance and compliance review meetings. Ensure full compliance with data centre standards : ISO 27001, SOC 2 Type 2, PCI DSS (physical security), Uptime / TIA-942. Build and maintain compliance frameworks and audit programs. Complete, updated SOPs / MOPs / EOPs for all DC operations. Reduced inefficiencies and waste; strong adherence across all sites. Accurate dashboards and reports; improved MTTR, MTBF, and PUE. Effective RCA / CAPA with reduced repeat incidents. Successful certifications and audits with minimal non-conformities. Zero compliance penalties; strong culture of operational compliance.
Job Description – Operations Ops. Excellence & Compliance
Location : Navi Mumbai, Maharashtra, India
Position Type : Full-Time
Education & Qualifications
- Bachelor's degree in Engineering (Electrical / Mechanical / Industrial).
- Preferred : MBA (Operations / Quality Management).
- Desirable : Lean Six Sigma (GB / BB), PMP, ISO 9001 Lead Auditor, ISO 27001 Lead Implementer / Auditor.
- Beneficial : Data Center certifications (CDCP, CDCS, DCOS).
Experience
Data Centre Experience
Role Purpose
Lead operational excellence and compliance across all data center operations through continuous improvement, process standardization, efficiency enhancement, and governance. Drive data-based decision-making and ensure adherence to best-in-class operational and compliance standards. Reports to Director – Operations Engineering.
Key Responsibilities
Operational Process Design & Optimization
Performance Monitoring & Analytics
Compliance & Governance
Key Deliverables
Optimized & Standardized Processes
Enhanced Operational Performance
Robust Compliance
Skills Required
Lean Six Sigma, Pmp
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Operation Excellence • Navi Mumbai, Mumbai, India
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