Corporate Trainer
ConfidentialMumbai30+ days ago
Job descriptionBuild training modules in the form of presentations, SOPs and other documents Conduct training sessions for customer delight agents, veterinarians and trainers Certify new team members on product, process and tool knowledge Teach and lead team members on processes and work towards performance improvement Monitor, analyze, and assess the quality of inbound calls, outbound calls and video consultations of service providers Identify and rectify training gaps and address problems with the manager Offer alternate plans and suggestions for process improvement,
Skills Required
Sop, Training, Process Improvement, Performance Improvement, Teaching
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Trainer • Mumbai
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