Customer Service Representative

Job Title : Tr Customer Support Officer - BPO

Work Location : Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office)

Shift time : M-F ( 2.30pm to 11.30pm and 4.30Pm to 1.30 am) Two ways cabs available uptill 40 kms

Responsibilities

• Answering Customer Calls / emails / chat as per training imparted and Standard Call Handling Procedures available.
• Answering calls / emails as per client mandated procedures.
• Updating the Account Status on Client Database.
• Creating appropriate records of calls on the in-house database management.
• System and paper Reports submitted at the end of shift.
• Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.
• Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
• Creating appropriate reports of all calls on the specified calls

Qualifications