Customer Service Representative

Job Overview

Our Customer Service department is looking for a Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager.

You should verify customer details before processing any requests and refunds. Besides, you should ask customers for feedback on the service rendered. Also, you should be able to maintain and update a record of all customer details. You should be able to maintain confidentiality about customer information at all times.

You should be able to manage your time effectively and handle stressful situations. In addition to this, you should have excellent listening skills and communication etiquette. You should know to speak Konkani .

Send in your application if you have the skill set required for this job role. We would love to have a word with you. Responsibilities

Communicating with clients to understand their language preferences

Providing clients with necessary information on various  services

Resolving customer queries and complaints

Directing any urgent calls / issues to the Customer Service Manager

Processing customer requests and refunds

Adhering to the industry practices and company standards, at all times

Maintaining a record of customer communication

Verifying customer details before processing their requests

Collecting payments and processing invoices when required

Gathering feedback from customers

Translating documents and customer emails

Obtaining call histories as and when needed

Requirements

High School diploma or degree in any field

Fresher's Can apply

Good computer skills

Should speak in English and Konkani

Ability to work in a team

Ability to offer excellent customer service