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Key Account Management Professional
ConfidentialAhmedabad8 days ago
Job descriptionUpsell additional services beyond ocean freight, such as customs clearance, warehousing, and last-mile delivery. Drive revenue growth and ensure account retention by meeting set targets. Track, analyze, and report account performance against established KPIs. Collaborate with operations, pricing, and customer service teams to deliver seamless service. Monitor shipment execution and address any service delays or failures. Ensure adherence to client SOPs, contract terms, and internal compliance processes. Stay informed on global trade trends, market dynamics, and competitor activities. Share relevant insights with management regarding client needs and potential service enhancements. Maintain updated client records, pipeline details, and activity logs in CRM systems. Prepare and present monthly or quarterly performance reports for internal and client review. Graduate in Business, Supply Chain, Logistics, or related field (MBA preferred) 4–8 years of experience in freight forwarding or logistics sales / account management Strong understanding of international freight forwarding and related services Excellent communication, negotiation, and relationship management skills Customer-focused mindset with strong problem-solving abilities Proficiency in MS Office and CRM tools
Key Responsibilities :
Client Relationship Management
- Act as the primary contact for assigned key clients.
- Build and maintain trusted, long-term relationships with client decision-makers.
- Ensure proactive communication, timely issue resolution, and regular shipment updates.
- Conduct regular business review meetings to evaluate performance and explore growth opportunities.
Business Development from Existing Clients
Operational Coordination
Market & Client Insights
Reporting & Documentation
Key Requirements :
Skills Required
Client Relationship Management, Freight Forwarding, Logistics Sales, Account Management, Upselling
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Account Management Professional • Ahmedabad
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