Academic Counsellor

Position Overview :

We are seeking a dynamic, motivated, and student-focused Admission Counselor to join our team. The Admission Counselor will be responsible for guiding prospective students through the enrollment process, understanding their career goals, and recommending suitable courses offered by IT Shaala. You will act as the first point of contact for inquiries and play a critical role in converting leads into enrollments.

Responsibilities

• Lead Conversion :  Follow up on leads generated through various marketing channels (online / offline) and convert them into admissions.
• Student Counseling :  Understand the academic and career objectives of prospective students and suggest appropriate IT Shaala courses.
• Product Knowledge :  Maintain in-depth knowledge of all courses, certifications, batches, and training schedules offered by IT Shaala.
• CRM Management :  Update and manage leads and student interactions using CRM tools.
• Admissions Process :  Guide students through the entire admission process including documentation, fee payment, and onboarding.
• Follow-Up :  Conduct timely follow-ups with prospects via phone, email, and WhatsApp.
• Reporting :  Maintain and report daily, weekly, and monthly metrics on leads, conversions, and feedback to the admissions team.
• Collaboration :  Coordinate with trainers, operations, and marketing teams for smooth functioning of admissions and onboarding processes.
• Customer Service :  Address queries, complaints, or concerns from prospective and enrolled students in a timely and professional manner.

Qualifications

Benefits :

✅ Competitive Salary with Performance Bonuses

✅ Professional Development & Certificat​ion

✅ Paid Time Off & Company Holidays

✅ Career Growth & Leadership Opportunities

✅ Fun Work Culture with Team Outings

Skills Required

Ms Office, crm software