Financial Services Support Operations Manager

Customer Support Manager | Banking & Payments

Experience : 20+ Years

We are seeking a highly experienced Customer Support Manager (around 20 years of experience) to lead and scale our customer service function across our Banking and Payments products. The ideal candidate will ensure exceptional customer experiences, manage high-performing teams, and build strong operational processes. Comprehensive product training will be provided.

Key Responsibilities

• Lead, motivate, and manage the customer support team to deliver superior service.
• Build and refine customer service policies, workflows, and quality standards.
• Analyze customer interactions to identify service gaps and improvement opportunities.
• Own and resolve escalated issues with a customer-first approach.
• Work closely with product, compliance, and operations teams to address feedback and enhance service delivery.
• Train and upskill support staff regularly.
• Track, analyze, and present customer service KPIs to senior management.
• Ensure adherence to Banking, Payments, and data protection guidelines.

Additional (Nice to Have – Operations) :

Requirements

fintech / financial services preferred.

Why Join Us