Senior Manager

eClerx is hiring for Senior Process Manager in FCC

Job location : Navi Mumbai

The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. He / She should have complete knowledge on ultimate beneficiary ownership, source of fund / income, PEP reviews, negative alert review, and sanctioned countries. He / She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He / She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.

KYC- Senior Process Manager- Responsibilities

Take leadership role independently managing back office operations

Client Management – establish self as a valued partner and work closely to achieve goals defined

Independently handle all client escalations and lead mitigation steps to prevent future escalations

Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.

Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Lead various quality initiatives across processes managed

Responsible for Business continuity, transformation and various audits

Minimum Qualifications-

Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (M.com, MBA, PGDM)

11 to 15 years of experience in handling team of minimum 50 members and has good experience and knowledge of KYC, AML, Due Diligence.

Should be able to understand, manage and calculate risks.

Should be good with logical and quantitative abilities.

Preferred Qualifications-

Ability to manage and complete specific tasks with minimal direction

Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes

Willingness to continuously learn, upgrade skills and stay relevant to business demands

Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

• Candidates can share their CV's on Yogita.Mondhwani@eclerx.com