This job offer is not available in your country.
▷ (High Salary) Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia7 days ago
Job descriptionEnsure timely and professional resolution of inbound customer queries and complaints. Handle escalations and ensure first call resolution (FCR). Maintain key SLAs including AHT, CSAT, NPS, and quality scores. Track and analyze team performance against KPIs. Prepare daily / weekly / monthly MIS and share insights with management. Identify improvement areas and implement corrective measures. Ensure process adherence, quality standards, and compliance with company policies. Collaborate with training and quality teams to upskill team members. Drive continuous improvement initiatives to enhance customer experience. Support hiring, onboarding, and training of new associates. Motivate team members through recognition programs and engagement activities. Develop high-potential employees for future leadership roles. Strong leadership and team-handling ability (20+ associates). Excellent communication and interpersonal skills. Knowledge of call center KPIs : AHT, FCR, CSAT, NPS, Attrition, Shrinkage. Problem-solving and conflict management skills. Proficiency in MS Excel, MIS reporting, and call center tools / CRM. Graduate in any discipline. 4–7 years of experience in customer service (Inbound Voice, B2C). Minimum 1–2 years of experience in team handling (30+ members). Exposure to BPO / BFSI / Telecom / E-commerce industries preferred. Name Phone number Total experience Current CTC Notice period Date of Birth Languages spoken
Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C)
Work Location : Kochi (onsite role).
Department : Customer Support / Contact Center
Reports to : Manager / Operations Head
Job Summary :
We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.
Key Responsibilities :
Team Leadership & Management
- Lead, coach, and manage a team of 10+ customer service associates.
- Monitor daily performance, ensure adherence to schedules, and manage workforce planning.
- Conduct performance reviews, one-on-one discussions, and team huddles.
Customer Service Delivery
Performance & Reporting
Process Excellence & Compliance
Employee Engagement & Development
Key Skills & Competencies :
Qualifications & Experience :
Interested candidates are invited to share their CV via WhatsApp at 9934827654 or email at Sumankumari1@policybazaar.com. Please include the following details in your application :
Let’s connect and build something amazing together!
Create a job alert for this search
Team Leader Customer Service • India
Related jobs
![Technical Voice Process Consultant [Only 24h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=HGS)
![Customer Service Team Leader [Urgent Search]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Anand%20Rathi%20Global%20Finance%20Limited)
- Promoted
Team Lead - International voice process
Trigent Software - Professional ServicesIndia Job description Role : Team Lead – International Voice Operations Location : .Rotational (including night shifts).What You’ll Do : Lead and motivate a team of customer service representatives.Monitor p...Show moreLast updated: 30+ days ago
- Promoted
- New!
International Voice Process
HCLTechIndia HCLTech Walkin drive -International Voice Process (Experienced).Years) Shift : UK Shift Mode of interview : .Walkin Date : 23th October 2025 Timing : .
Dharani Work Location - Navallur.Job Summary : We are...Show moreLast updated: 16 hours ago
- Promoted
Team Lead- Outbound Sales
TPIndia Team Leader – Voice Process (Banking / Sales).Location : Mansarovar, Jaipur | Salary : Up to ₹3.LPA | Work Days : 6 Days | Joining : Immediate.
Education - Any Grad / Intermediate.Key Responsibilities : Le...Show moreLast updated: 19 days ago
- Promoted
US-Voice Process customer Service
OrcapodIndia US Voice Process customer Service (CVS) Kolkata Location- Kolkata NP-Immediate Graduates Mandatory- Regular Shift Timing (Nightshift ) NP- Immediate.
Minimum (6 Months) or Fresher experience.Prior d...Show moreLast updated: 4 days ago
- Promoted
- New!
Non voice process
3ghrservicesIndia We are Hiring for "International Chat Process" position.Role : International Chat Process.Chat and 20% of Voice Process).
Shifts : - 5 Days a Week, Night Shifts.Typing Speed - 30WPM - Excellent commun...Show moreLast updated: less than 1 hour ago
- Promoted
Team Leader – Customer Service (Inbound Voice Process, B2C)
Policybazaar.comIndia Job Title : Team Leader – Customer Service (Inbound Voice Process, B2C).Work Location : Mumbai (onsite role).Department : Customer Support / Contact Center.
Reports to : Manager / Operations Head.We are...Show moreLast updated: 14 days ago
- Promoted
(15h Left) Team leader International Pr
AltisourceNagpur, Maharashtra, India Job Title : Team Leader – Voice Process (International BPO) Location : Anywhere in India Job Type : Full-Time Role Summary : The Team Leader – Voice Process is responsible for managing a team of cu...Show moreLast updated: 23 days ago
- Promoted
Team Leader Operations - US Voice | US MNC
Impetus Career ConsultantsIndia Role-Team Leader- International Voice Process.Team Management : Supervise a team of voice agents.Monitor performance and ensure adherence to targets (KPIs like call quality, average handling time, ...Show moreLast updated: 30+ days ago
- Promoted
Team Lead (High Salary)
TPIndia We're Hiring : Team Lead – Operations (International Customer Support).About the Role : We’re looking for dynamic and experienced Team Leads to manage international customer support operations.This r...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Voice Process Consultant [Only 24h Left]
HGSIndia Note : candidate should be flexible for Night shifts.Position : Technical Voice Process Consultant.Working mode : Work from Office.
Uses his / her excellent technical product knowledge and experience a...Show moreLast updated: less than 1 hour ago
- Promoted
Technical Voice Process Consultant
HGSIndia Note : candidate should be flexible for Night shifts.Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Ye...Show moreLast updated: 3 days ago
- Promoted
Senior Executive - Inbound voice process
EXLIndia Handle inbound and outbound customer calls.Deliver exceptional service and ensure high customer satisfaction.Accurately document customer interactions in the system.
Meet individual and team perform...Show moreLast updated: 1 day ago
- Promoted
Assistant Manager - International Inbound Voice Process
EXLIndia Oversee and manage day-to-day operations to ensure all SLA metrics are met - Implement company policies in all areas of the operations establish goals for each team and monitor each team’s performa...Show moreLast updated: 3 days ago
- Promoted
International Voice Process - (Telecommunication - Technical Support)
MovateIndia Please find the below job description,.CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Leader
Anand Rathi Global Finance Limitednagpur, maharashtra, in Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 19 days ago
- Promoted
Customer Service Team Lead
EvonikIndia Job Title : Team Lead – Customer Service Reporting To : Head - Customer Service (India Region) Entity : Evonik India Pvt.
Purpose of the position : The role of the CS Team Lead is in conjunction with...Show moreLast updated: 19 days ago
- Promoted
Team Lead-Domestic BPO
TPNagpur, IN Team Leader – Customer Service.Years in BPO | 1+ Year as Team Lead.Excellent communication & problem-solving skills.Show moreLast updated: 4 days ago
- Promoted
Team leader International Pr
Altisourcenagpur, maharashtra, in Job Title : Team Leader – Voice Process (International BPO).The Team Leader – Voice Process is responsible for managing a team of customer service representatives handling inbound and outbound voice...Show moreLast updated: 27 days ago
- Promoted
Customer Service Team Leader [Urgent Search]
Anand Rathi Global Finance LimitedIndia Lead the customer service team across branches and digital platforms to ensure consistent service delivery.Develop and implement customer service policies, processes, and SLAs to ensure prompt quer...Show moreLast updated: 17 days ago
- Promoted
- New!
[Apply Now] Team leader International Pr
AltisourceNagpur, Maharashtra, India Job Title : Team Leader – Voice Process (International BPO) Location : Anywhere in India Job Type : Full-Time Role Summary : The Team Leader – Voice Process is responsible for managing a team of cu...Show moreLast updated: 1 hour ago