US-Voice Process customer Service

US Voice Process customer Service (CVS)

Kolkata

Location- Kolkata

NP-Immediate

Graduates Mandatory- Regular

Shift Timing (Nightshift )

NP- Immediate

Minimum (6 Months) or Fresher experience

navigating multiple / concurrent digital chat interactions.

Prior digital / call center experience preferred.

Familiarity with Microsoft Office applications.

Must possess excellent written and oral communication,

listening, and comprehension skills.

Typing Speed 30 WPM with 94% accuracy

Must possess effective time management and organizational skills.

Stellar customer service skills and the ability to de-escalate customer frustration.

Superior problem-solving skills and the ability to work independently and objectively.

Dedication to the customer experience with the ability to build and maintain strong relationships.

Team-oriented and self-motivated.