Reservation Specialist

About The Opportunity

A growing organisation in the Hospitality & Travel sector, operating reservation services and booking operations for hotels, resorts and travel products across India. We deliver high-quality, guest-first booking experiences across phone, email and direct channels and are now expanding our on-site reservations team to support peak demand and revenue optimisation.

Role : Reservations Specialist (On-site, India)

Role & Responsibilities

• Handle inbound and outbound reservation requests via phone, email and web chat—confirm bookings, process modifications and manage cancellations promptly and accurately.
• Operate property management and global distribution systems to check availability, allocate inventory and update rates in real time.
• Apply rate and inventory control procedures : upsell room types and ancillaries to maximise revenue while ensuring rate integrity.
• Coordinate with Front Desk, Housekeeping and Revenue teams to ensure seamless guest arrival, special requests and reservation accuracy.
• Maintain accurate guest and booking records; process payments, deposits and refunds following company policies and PCI-compliant procedures.
• Meet individual and team KPIs for conversion, average booking value, response time and booking accuracy; escalate issues and contribute to continuous process improvements.

Skills & Qualifications

Must-Have

Preferred

Qualifications & Experience

Benefits & Culture Highlights

Location : On-site — India. If you are a detail-oriented reservations professional with strong bookings systems experience and a service-first mindset, apply now to join a dynamic reservations operations team and help deliver exceptional guest experiences.

Skills : amadeus gds,aviation consultant,microsoft excel,bookings

Skills Required

Reservation Management, amadeus gds , synxis , Microsoft Excel